Policies, Terms and Conditions

Dear Customer,

Please be advised of the following policies.

  1. If you are more than 15 minutes late to your appointment I may have to reschedule you or ask that you wait in your car until I am finished with my current customer.
  2. If a garment needs to be re-done between the first fitting and the second, due to size changes, there will be a second charge.
  3. No pants hems will be taken up if the waist is loose.
  4. I am not responsible for snags in sheer material overlays. I will be wrestling the dress and turning it over, around and inside out, and as such, there is the potential for a snag. The incidence of snagging is rare, but as such, it is your choice to allow the alteration.
  5. More than one fitting is typical, please be prepared for multiple fittings as needed.
  6. Rush fees are as follows
    1. 2 months prior to event:  $100.00
    2. 1 month prior to event: $150.00
    3. 1 week or less to event:  $200.00
  7. For hemming, you must have the shoes you will be wearing with the garment or I will not be responsible for the difference in length.
  8. Bodice fitting must have the undergarments you will be wearing with the garment or I will not be responsible for the difference in fit.
  9. Please be on your best behavior while you are in my home. There will be no screaming, accusations, moaning or complaining. My family lives here and does not need to hear foul language. You must agree to demonstrate your best behavior at all times, even at times of disagreement or misunderstanding, because you have the responsibility to understand to the best of your ability what is going on with your garment; you are responsible for changing your mind mid-job after alteration have been made that cannot be restored to their previous condition; you are responsible for helping me to understand fully what you want - if my interpretations are different than what you supposed I would interpret, you are responsible for that difference; you are responsible for being flexible because there is always more than one way to achieve wonderful results.
  10. Payment in full is expected at the time of your first fitting. If this is not possible, I will work with you on a payment plan of half up front and the balance when you pick up the garment.  If you change your mind after the first fitting but before work has begun, I will refund 75% of the fee to cover time spent in the first fitting.  If you change your mind after work has begun you forfeit 50% of the original fee charged.
Sincerely yours,

Ava’s Alterations